What questions we usually get about solar services
How much can I save with a solar PV system?
The amount you can save with a solar PV system depends on several factors, including the size of your system, the amount of sunlight your location receives, and your household’s electricity usage. However, many homeowners find that they can significantly reduce their electricity bills, and some even generate enough power to sell back to the grid under the UK’s Smart Export Guarantee (SEG).
How long do solar panels last?
Most solar panels are designed to last for 25 to 30 years or more. However, their efficiency may decrease slightly over time. Many manufacturers guarantee that their panels will still produce at least 80% of their initial output after 25 years.
Do I need planning permission to install solar panels in the UK?
In most cases, you won’t need planning permission to install solar panels on your home in the UK. However, there are some exceptions, such as if your property is listed or in a conservation area. It’s always best to check with your local planning authority before proceeding with installation.
What are the main benefits?
1. Cut your electricity bills.
2. Reduce your carbon footprint.
3. Receive payments for extra energy you
4. generate.
How do I reconfigure my SolaX dongle using the SolaX Cloud app?
Before You Start
Make sure you have:
The SolaX Cloud app installed (available on Android & iOS).
Your inverter powered on.
The dongle plugged in (LED should be on).
Your home WiFi name and password ready (2.4 GHz network only — not 5 GHz).
The dongle’s serial number (SN) — printed on the sticker on the device.
________________________________
Step 1: Open the App and Log In
Open the SolaX Cloud app.
Log in with your SolaX Cloud account.
If you don’t have one, tap Register and follow the steps.
________________________________ Step 2: Enter Device Management
Tap the “+” icon (or Add Device) at the top right.
Choose “WiFi/LAN Configuration” or “Add Inverter” depending on the app version.
________________________________ Step 3: Select Configuration Mode
Choose “Pocket WiFi” (for wireless) or “Pocket LAN” (for cable).
Tap “Next” or “Configure WiFi”.
________________________________ Step 4: Connect to the Dongle’s WiFi
The app will ask you to connect your phone to the dongle’s hotspot:
SSID: SOLAX_XXXX or WIFI_XXXX
Password: 12345678 (default)
Once connected, go back to the SolaX Cloud app.
________________________________ Step 5: Enter Home WiFi Info
The app will scan for available WiFi networks.
Select your home WiFi network (must be 2.4 GHz).
Enter your WiFi password and tap Next or Confirm.
Wait about 1–2 minutes while it configures — you may see the LED blink during this time.
________________________________ Step 6: Verify Connection
After setup, the dongle will automatically connect to your router.
You’ll see a message like “Configuration successful” or “Device connected.”
Go back to the SolaX Cloud dashboard — your inverter should appear Online (usually within 5–10 minutes).
________________________________ Step 7: (Optional) Re-bind Device
If you changed routers or reset the dongle, you might need to re-bind the inverter:
In the app, tap Plant Management → Add Device → Inverter.
Enter the dongle’s serial number (SN).
Assign it to your plant.
Confirm and refresh the page — the device should now report live data.